MTN Nigeria is the leading telecommunication company in Nigeria. MTN recruits personel who are driven by ambition, stimulated by challenge, who have the team spirit, and most of all, people who share our values. Do you have what it takes to join our team?

• Articulate understanding of target market needs and assist in developing relationship initiatives accordingly
• Monitor and manage existing products in the Consumer portfolio on an ongoing basis.
• Support project management in the product development lifecycle of new MTNN products
• Design, facilitate and conduct customer surveys and produce value-adding reports for informed decision-making
• Keep abreast of new telecoms marketing products, services and customer loyalty initiatives developed by competitors and other operators and recommend on appropriate actions to be taken
• Implement product development policies and procedures.
• Coordinate quality assurance of developed products and services to ensure consistency and accuracy.
• Ensure new products designs are line with segment strategy and objectives.
• Monitor and evaluate existing products performance on an on-going basis.
• Develop a mechanism for proactively identifying new product related queries.
• Ensure prompt resolution of identified product related issues.
• Provide information packs and FAQs to guide the deployment and use of new products and services.
• Provide resources for UAT and FUTs
• Review UAT plans
• Ensure sign off of product specifications and UAT reports.
• Drive and participate actively in FUTs
• Liaise with technical teams on customer care and billing applications.
• Perform other tasks as required by the Product Manager.

• First degree in Marketing or any other Social Science discipline
• 4 years work experience which includes:
  • Marketing Communications
  • Product Development
  • Demonstrated experience in primary and/or secondary research
  • Project Management experience.

• First degree in Marketing or any other Social Science discipline