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ZAIN1299 – IN Operations Specalist

Business Unit: Zain Sudan
Division: Information Technology
Location: Sudan – Khartoum
Closing Date: 22-Dec-2009

Basic Purpose:
Accountable for effectively and efficiently operating and maintenance of Zain SD Pre-Paid Charging Systems.

Main Duties & Responsibilities:
Monitor and operate All Zain Charging System network nodes(prepaid) effectively and promptly react to all network-related faults. This includes the actions of alarms and trouble tickets and adherence to procedures.
Deploy & Ensure accurately charging configurations.
Produce predefined statistics required against Charing Systems O&M.;
Record and maintain system data models, processes, work-flows and configuration changes.
Adhere to processes, procedures, activities and systems for accurate recording and reporting of system operation, maintenance, outages and downtime.
Liaise closely with internal customers to ensure that planned outages to the billing system minimise the risk of de-stabilisation to the business..
Coordinate with vendor support problem reporting and any upgrade of billing software releases that are required to keep the business systems up to date and to minimise the risk of de-stabilising the business .
Responsible of Charging Systems backups and retrieval.
Insure compliance with all applicable policies & regular requirements on Information Security.

Competencies & Qualifications:
B.Sc in Computer Science or Computer Engineering.
Previous experience of maintaining, configuring and operating Charging System.
Minimum 2 years of work experience in a related filed.
Good knowledge of Shel Scripts.
Knowledge and experience of SUN OS.
RDBMS skills is advance.
Mobile Telecommunications background desirable.
Ability to interpret and apply best practice methods/processes.
Excellent innumeracy and analytical skills.
Management of external suppliers and software/hardware vendors.
Conflict handling and resolution skills.
Change management.
Highly developed communication and reporting skills (verbal and written) in both Arabic and English.
Ability to impart knowledge to others in a 1-2-1 and 1-2-many environment.

APPLY ONLINE
Note: you will be required to attach the following:
1. Resume/CV

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